FREQUENTLY ASKED QUESTIONS
How long do our deliveries take?
We get the very best timber directly from sawmills, because of this deliveries usually take place around September Delivery not our usual working days after you place your order.
Costs of delivery
We base our delivery costs on where you're located. Make sure that you check out our delivery costs page
Aside from delivery locations that are priced on application, your delivery will be provided with means of offloading from the truck. This may be by HIAB (lorry with a crane arm), or by supplied manpower. The method will be determined by the haulage company we use based on your location and available options at the time. Please note, both offload options will drop your order to the side of the lorry, they won't be able to carry it around the back of a property, for example.
For areas that are priced on application, by default, we will quote for delivery on a flat-bed lorry that you'll need to arrange to offload yourself. We can quote for offloading on request, but to these areas it's usually prohibitively expensive, and cheaper for you to hire a forklift, or arrange to have enough people on-site to offload.
How our orders for wood work
Once your secure order is placed, you should get an email that confirms exactly what you've ordered. Once we receive you're order from our sawmill and wood suppliers and we're ready to ship it out to you, we'll give you a call to confirm a delivery with you.