FREQUENTLY ASKED QUESTIONS
How long do our deliveries take?
We get the very best timber directly from sawmills, because of this deliveries usually take place around 14 to 17 working days after you place your order.
Costs of delivery
We base our delivery costs on where you're located. Make sure that you check out our delivery costs page
How to receive a delivery
Most iWood deliveries are carried out on a flat-bed truck without a HIAB (crane arm) for offloading, but because oak sleepers are one of the heaviest products we sell, the majority of deliveries, where possible, will be made using a HIAB lorry for no extra cost.
Exceptions may include west Wales, Northern Scotland, Cornwall and Devon (purely because the delivery networks we use don't have regular routes there that we can piggy-back onto). Please check with us first whether we can provide a HIAB lorry to your area if there is any doubt.
How our orders for wood work
Once your secure order is placed, you should get an email that confirms exactly what you've ordered. Once we receive you're order from our sawmill and wood suppliers and we're ready to ship it out to you, we'll give you a call to confirm a delivery with you.